1. Information We Collect

We may collect the following types of personal information from you:
A. Personal Information You Provide Directly
– Name, contact details (phone number, email address)
– Home address for service delivery
– Payment details for bookings (processed securely via PayPal/Stripe)
– Information about your discharge (hospital name, preferred transport)
– Any additional details you provide for personalized services
B. Information Collected Automatically
– IP address, browser type, and operating system
– Website usage data (pages visited, time spent on site)
– Cookies and tracking technologies to improve user experience

2. How We Use Your Information
We use your information to:
– Process and manage your bookings and payments
– Provide concierge services tailored to your needs
– Contact you for service confirmations and updates
– Improve our website and customer experience
– Comply with legal and regulatory requirements
– Respond to inquiries and customer support requests
We do not sell, rent, or share your personal data with third parties for marketing purposes.

3. Contact Information
For any inquiries regarding this Privacy Policy, please contact us at:
Email: admin@dischargeassist.co.uk
Phone: +44-07402506864
Address: 168 St Andrews Road, NN2 6DA
By using our services or website, you agree to this Privacy Policy.
Effective Date
Effective Date: 10/03/25